Effective Date: 9/10/25

Welcome to GoConnectUS.com (the “Website”), operated by ConnectUS (“we”, “us”, or “our”). By accessing or using this Website, you agree to be bound by the following Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of or restrict the use and enjoyment of this site by others. You may not use this website in any way that could damage the site or impair access to it.

2. Support Information

Support information, guides, or any technical resources provided on this website are intended solely for use by current ConnectUS customers. Unauthorized use of support content by non-customers is prohibited.

3. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and downloadable materials, is the property of ConnectUS or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

4. Third-Party Links and Embedded Content

This site may include links or embedded content from external websites. We are not responsible for the content or privacy practices of those third parties. Use of such content is at your own risk.

5. Disclaimer

The information provided on this site is for general informational purposes only. While we strive to keep information accurate and up-to-date, we make no warranties of any kind, express or implied, about the completeness, accuracy, or reliability of the content.

6. Limitation of Liability

ConnectUS shall not be liable for any damages arising out of your use of or inability to use the website, including but not limited to indirect, incidental, or consequential damages.

7. Modifications

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the site after any changes indicates your acceptance of the new terms.

8. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law principles.

ConnectUS Messaging Services Terms

1. Services Overview

ConnectUS provides SMS and MMS messaging services using approved carrier channels including 10DLC (10-digit long code) and toll-free numbers. These services are intended for Application-to-Person (A2P) communication only and may not be used for Person-to-Person (P2P) messaging unless explicitly approved.

2. Regulatory Compliance

You agree to comply with all applicable laws, CTIA Messaging Principles and Best Practices, and carrier-specific rules regarding messaging content and delivery.

2.1 The Campaign Registry (TCR)

Customers must register Brands and Campaigns through TCR, with ConnectUS acting as the Campaign Service Provider (CSP). All messaging traffic must be tied to an approved TCR campaign.

2.2 Third-Party Links and Embedded Content

You must obtain express consent from recipients before sending messages. Opt-in and opt-out mechanisms must be clearly disclosed, supported, and honored.

3. Messaging Content Restrictions

You may not use our Services to send:

• Unsolicited or spam messages
• Misleading, fraudulent, or deceptive content
• Content related to illegal activities, hate speech, or adult material
• Affiliate marketing, unless pre-approved and clearly disclosed
• Links using public URL shorteners (e.g., bit.ly, tinyurl)

ConnectUS reserves the right to block or suspend messaging that violates these terms or carrier requirements.

4. Message Throughput and Delivery

Messaging throughput is determined by carrier-defined limits based on your campaign type and Brand vetting status. ConnectUS and its upstream providers do not guarantee message delivery or timing.

5. Suspension or Termination

We reserve the right to suspend or terminate your access to messaging services at any time, with or without notice, for:

• Failure to comply with these Terms
• Regulatory non-compliance
• Carrier or connectivity partner requirements
• Evidence of abuse, spam, or fraud

6. Fees and Billing

Messaging campaign fees are billed in accordance with current TCR rates and any applicable usage-based charges. A minimum 3-month commitment is required for most campaigns, excluding Political use cases.
You are responsible for all charges incurred under your account.

7. Acceptable Use and Security

You agree to implement commercially reasonable safeguards to prevent unauthorized use of the Services. This includes access controls, spam filtering, and monitoring of account activity.

8. Data Privacy

We collect and process limited personal data as required to provision messaging services. All data handling complies with our Privacy Policy and applicable data protection laws.

9. Support and Maintenance

Support is available via our Contact Page. Scheduled maintenance or service interruptions will be communicated in advance where possible.

10. Limitation of Liability

ConnectUS is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the Services, including delays, message failures, or regulatory fines resulting from misuse.

11. Modifications

We may update these Messaging Terms from time to time. Continued use of the Services after changes constitutes your acceptance of the updated Terms.

12. Contact Information

ConnectUS is headquartered in Saint Louis, Missouri, United States.
8643 S Broadway
St. Louis, MO 63111

Questions or comments should be submitted via our Contact Page